Live Helper
Review:
| "In a recent study by Net Effect, an e-commerce software provider determined that 67 per cent of prospective Web buyers don't complete their purchases. After completing a five-month survey of 25 top e-commerce sites, they indicated that the problem was the sites' lack of real-time customer service and support. This need for real-time customer service can create a real-time challenge for the small business operator."
"Every business owner wants to provide their customers with excellent customer service, but how does a small business entrepreneur accomplish this when it appears to be difficult even for the big guys?" "You may want to investigate adding Livehelper to your website." "Visitors to your website click a "Live Help" button, which then rings your computer. Instantly (providing you are there), the visitor and you are engaged in either a text chat or a voice call with one another. You can then assist the visitor with the information they need and hopefully make that sale." "Keeping visitors at your site longer will help you increase sales. Providing a better experience will help build lasting customer relationships. In addition, the feedback you can obtain from visitors will help you to improve your site for the next potential customer." "The service is easy to install and can be configured and set up in approximately 30 minutes. The basic service is free, which makes it quite easy to provide excellent customer service, helping you and your business stand out from the masses." "Of course, Livehelper hopes you enjoy the service so much that you will want to move up to their pro version. The pro version is a 24/7/365 customer service, hosted and managed by Livehelper's data center." Review by Donna Amos, contributing writer at the Internet Business Forum. http://www.internetbusinessforum.com/ |
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